Experience

 

CERTIFICATIONS MCP, Windows 2000- Server/ Active Directory Services

 Infrastructure/Professional, Comptia A+ Certified Technician

SKILLS SUMMARY

W2K/3 W2K3 Exchange Windows XP-Pro DHCP Altiris TCP/IP PC-Anywhere RIS OUs GPOs Hyena Active Directory RAID1, 5 Ghost SMS WAN and CAN Network Design, Installation and Configuration.

EXPERIENCE

Graypoint Auto Finance Corp. Senior Service Desk Specialist/Jr. Network Administrator

 " Manage all aspects of Microsoft Active Directory administration, including but not limited to, New user creation and termination, exchange, OU design, configuration, management and security; Group policy management and modeling; Sites and Services administration; DNS/DHCP administration, login scripts, and all aspects of end user account functions. " MS Exchange Migration, testing implementation, user configuration. " Provide systems engineering and administrative support across a wide array of Windows-based software and hardware systems and components used to deliver computing service with emphasis on Active Directory services. " Develop and manage all service level agreements Desktop support environment to establish problem resolution expectations and timeframes. " Develop and manage a best practice methodology for a consistent, repeatable, and cost-effective Desktop Deployment system, including desktop image creation. " Maintaining directory structure, delegating administration, setting up trusts, monitoring replication, creating logon scripts, and resolving directory related issues. " Extensive experience with coordination and performing hands-on fixes at all levels of end user support. " Monitor and test fixes to ensure problems have been adequately resolved. " Train, coach, and mentor Help Desk Technicians and other junior staff. Active Directory OU, Group, user Design, implementation and administration. " Securities Administration, ensuring proper documentation and administration regarding user permissions, network access, local access, hardware distribution. " Implementation and installation, configuration, user education, and routine maintenance of New VOIP phone system. " Asset inventory and tracking, ordering to comply with corporate projections, maintaining necessary stock, inventory control, distribution and tracking. Maintaining said amount of ready to deploy equipment. " Creation and maintenance of IT policy and procedure, policy implementation and enforcement.

Pacific Life Annuities Service Desk Specialist II

" Consistently performed General Desk Top Support in a Microsoft & Citrix environment, for 1000 plus end-users, on desktop machines and laptop PCs via phone nation wide and traveling to end-user locally. " PC user relocation, ensuring proper software installation, configuration and troubleshooting, printer install and user education. " Successfully analyzes, plans, designs, and installs new PCs, completing roll out of 100 Thin Client PC's, transferring user profile, data, and software installation, user education. " Routinely Installs software and images and pushed software and updates to production utilizing Altaris Software. " Proficiently troubleshoots and administers printers, copiers, and fax machines. " Assists and/or orients new hires with the initial usage of information systems hardware and software. " Troubleshoots and resolves trouble tickets entered into the help desk software Clarify.

Los Angeles Unified School District Wireless WAN Engineer

" Working with CAD and Motorola WirelessValley - Lan Planner to design WAN's, CAN's for Los Angeles Unified School District. " Verifying Campus layout, structures and partition types for proper wireless projections. " Utilizing additional software to measure dbm/signal strength at various locations on campus to ensure proper coverage was achieved, tuning wireless AP's as necessary in recommending changes for future use. PA Dept. of Public Welfare OMAP / EnE IT Consulting Desktop Services Level II & III Help Desk " Routinely processed and completed approximately 100 service call per month while maintaining and completing special project within the specified deadlines. " Consistently performed General Desk Top Support, for 800 to 900 plus end-users, on desktop machines and laptop PCs via phone and traveling to end-user location state wide. " Successful in creating one DVD with one image that will install and auto-configure on multiple chip sets. " Continuously maintained image monthly with latest OS, Office, Virus updates, importing local computer group policy. " PC user relocation, both locally and statewide, ensuring proper software installation, configuration and troubleshooting, printer install and user education. " Routinely installing and configuring Windows 2000 Workstation and XP-Pro. " Successfully Installing and configuring Office 2000, Office XP, and Office 2003, MS Project, Visio. " Proficiently creating network shares, applying necessary permission using Group Policy through AO's. " Successfully completing several roll outs of 300 PC's, transferring user profile, data, and software installation. " Routinely renaming computers and joining them to the domain. " Troubleshooting network connections, loop back, nbstat, ping, tracert. " Proficiently utilizing SMS, PC-Anywhere, remote desktop, disk imaging, creating and maintained system images using ghost, level II and III Desktop Support. " Continuously conducted preliminary investigations and forensics on users PCs using DOJ specifications.

Los Angeles Unified School District & San Diego Unified School District LAN-CAN Engineer

 " Installation of Windows XP-Pro and W2k, Office XP, and Office 2003 on Desktop and Laptops, joining PCs to domain. " Configuration of PC's for users profile and network interface. " Successfully Assisted the Help Desk, offering end user assistance, W98, W2K, XP-Pro utilizing Active Directory, remote desktop applications PC-Anywhere, Hyena, and in person support. " PC and Mac Network Configurations and troubleshooting. " Routinely accomplished maintenance of network including, laser adjustments, cleaning of viruses, and trojans, virus updates, OS updates, Registry alterations. " Acquired and Analyzed Field Matrix of existing networks including the MDF, LDF, CDF containing Cisco Core equipment , Milan switches, and Omni Stack Equipment. Also includes Dell 4400 Power Edge Servers, APC UPS, and Battery Back Ups. " Successfully processed planning and development of scope of work, matrix, scheduling and strategize installation of new fiber and copper networks, utilizing, Excel, Filemaker, Visio, CAD applications. " Performed rack and stack, and configuration of new equipment consisting of Cisco equipment, and Milan switches, Tripp-Lite UPS Power Back Ups in new cabinets for the Los Angeles Unified School District and San Diego Unified School District. University of California at San Diego Communications Department " Sustained end user maintenance including Windows updates, antivirus updates, Scandisk, Defrag, PC cleaning, hardware troubleshooting and repair. " Successfully performed adding Computer Objects to Active Directory. " Established User Accounts by assigning appropriate share permissions to Domain Local Groups. " Configured successfully Windows XP Pro Workgroup, Implementing local policies Win XP Pro. Machines. " Conducted troubleshooting MAC network connections.

Spencer-Sebastian Building Maintenance Service

" Responsible for estimates, sales, and design of custom projects by assessing client needs. " Scheduled service calls, purchased and delivered project materials; tracked accounts receivable & payable. " Responsible for hiring and firing; supervised employees; ensured compliance with job site safety and cost efficiency programs.

 

Education

• Stanbridge College, Irvine California  MCSE Training, MCP Certified, Comptia Certified
• University California San Diego, La Jolla California  IT Internship